Privacy Policy

This privacy policy is intended for people who represent a company, organization or authority (hereinafter “organization”) that has contact with Egreement AB (hereinafter “we”, “us”, “our”, or “Egreement”).

We have gathered information on how we process your personal data, e.g. our purposes for processing it, what legal basis we have for processing it, and how long we save it for. We also describe your rights, e.g. that you have the right to complain to The Swedish Authority for Privacy Protection and that you can object to our marketing.

If you use our e-signing solutions, we are only responsible for personal data and the certain processing of that personal data as described in this policy. In general, your employer or client—alternatively the organization with which your employer/client has entered into an agreement—is the personal data controller for personal data that is processed as part of our e-signing solution. For example, this can be personal data such as processed in the signing itself or that are written into agreements being processed (e.g. stored) at Egreement.

Do you have to provide us with personal information?

No, you are not obliged to provide us with your personal information. But If you do not provide any personal information, we will not be able to administrate the relationship with the organization you represent.

Who is responsible for the treatment of your personal information?

Egreement AB, org. no. 556700-4394 is the personal data controller for processing personal information as described in this privacy policy.

If you have any questions regarding how we process your personal data or if you wish to exercise any of your rights, you can contact us at our email address info@egreement.com or call us on telephone number +46-(0)31-400 870.

How we process your personal information

Here is a summary of how we process your personal data. Further down in this document you can find further detailed information. Click the links below to jump to more information.

  • Egreement AB is responsible for processing your personal data.
  • Where we source your personal information depends on how you got in touch with us and why. We usually collect personal information directly from you, but we also process personal information that we have received from the organization that you represent or that we collect ourselves via publicly available sources online.
  • We process your personal data so we can communicate with you, and manage and enter into an agreement with the organization you represent. We also process your personal data to assist in any customer service and support matters and analyse how our services are used for the purpose of improving them. We use your data to send you information and marketing aimed at the organization you represent, to arrange and participate in different types of events, e.g. webinars and trade fairs, and to handle any claims or complaints.
  • We have compiled detailed information in tables below. You will find a description of our purposes, what personal data we process about you, our legal grounds and our storage times.
  • As a rule, your personal data is only processed by Egreement. Sometimes, we need to share your personal information with other organizations so we can conduct our business. One example is sharing information with our IT suppliers.
  • We use various legal grounds to support our treatment of your data. In some cases after we have made a balancing of interests or with the support of your consent, if you have given it to us.
  • You have certain rights that relate to us processing your personal data. For example, you may complain to the Authority for Privacy Protection and the opportunity to obtain a register extract about which personal data we process.

Detailed description of our personal data processing

When you have contact with us

We make contact with you in different situations, e.g. if you represent a customer to us, you use Egreement's services, or if you are a website visitor. In the tables below, you can read more about how we process your personal data when you communicate with us or visit our website.

To communicate with you

Why do we process your personal data?

What personal data we process

Legal basis for the treatment

  • To communicate with you via e.g. email or phone
  • To help you if you contact us through the form on our website and send the information you requested
  • To answer the questions you ask us
  • Name
  • Contact information such as email address and telephone number
  • Information you provide to us by email or through our contact form
  • Information about the industry you work in

Balancing of interests. We treat your data so we can contact you and you can contact us.

Length of storage. We regularly clean your personal data

We clear emails on an ongoing basis. Individual emails are only saved as long as there is a purpose for us to keep them. We make an assessment on a case-by-case basis depending on the type of question we receive.

If you request certain information from us through our contact form, we will save your personal information until we have answered your question and sent you the requested information, and for 12 months thereafter so we can follow up the contact we had with you.

If we become aware that you no longer represent or work for the organization we have a relationship with, we will delete your personal information.

When we send you newsletters and other marketing

You have chosen to receive our newsletters and other marketing

Why do we process your personal data?

What personal data we process

Legal basis for the treatment

  • To send you news and information, either to you directly or to the organization you work for that is our customer
  • Name
  • Email address
  • What title you have and what organization you represent

Balancing of interests

We treat your data so we can contact you to arrange events.

  • To send news and information, either to you directly as a potential customer or to the organization you work for as a potential customer
  • Name
  • Email address
  • What title you have and what organization you represent or work for

Balancing of interests

We treat your data so we can arrange events.

  • To send you news when you have subscribed to news through our website or in another way
  • E-mail address

Balancing of interests

We treat your data so we can arrange events.

  • To send you news and information about our services when you have chosen this as an Egreement service user
  • Name
  • Email address
  • Which organization you represent and your job title

Balancing of interests

We treat your data so we can arrange events.

  • To book a demo via our website
  • Name
  • E-mail address

Balancing of interests

We treat your data so we can arrange events.

Length of storage

If we do not have a relationship with you, we will save your personal information for a maximum of six months, or until you have notified us that your organization is not interested in our services.

If the organization you represent has shown interest in our services or is a customer until we save the information, your personal information will be saved until you notify us that you no longer want news or information from us.

However, we will stop storing your personal information if we become aware that you no longer represent the organization we have a relationship with.

When you negotiate and enter into an agreement with us or have contact with us in other matters in the capacity of representative of our customer, supplier or partner

To communicate with you and fulfill our agreements

Why do we process your personal data?

What personal data we process

Legal basis for the treatment

  • To discuss and/or negotiate, and to enter into and fulfill agreements with the organization you represent
  • Name
  • Position
  • Contact information such as email address and telephone number
  • Information you provide to us by email

Balancing of interests

We treat your data so we can enter into and negotiate agreements, and to communicate with you as a contact you as a representative of your organization.

Length of storage

We store your personal information until the agreement with the organization you represent has expired and the obligations under the agreement are otherwise fulfilled. However, we will stop storing your personal information if we become aware that you no longer represent the organization we have a relationship with. Some of your personal data is also stored for a longer period of time to comply with Swedish accounting laws. See these storage times below.

To follow the accounting rules

Why do we process your personal data?

What personal data we process

Legal basis for the treatment

  • Comply with accounting laws
  • Name
  • Currency history, transactions and other material that constitutes accounting material

Legal obligation

The treatment is necessary to comply with mandatory laws, i.e. the accounting law.

To comply with accounting laws, we must process certain personal data about you as a representative for one of our customers, suppliers or partners. This can be information contained on invoices and contracts. You need to provide us with that personal information so we can fulfill our agreement with the organization you represent.

Length of storage

Personal data included in accounting material is stored in accordance with the Accounting Act until the end of the seventh financial year.

To handle any claims

Why do we process your personal data?

What personal data we process

Legal basis for the treatment

  • To handle any claims
  • Name
  • Contact information such as email address and telephone number
  • Information from our communication with you in connection with the claim

Balancing of interests

We treat your data so we can communicate with you and the organization to resolve any situations, and, if necessary, to act in any potential disputes with the organization you represent, including defending against us in a potential legal claim.

Length of storage

The information is stored from the time the claim is initiated, and for as long it takes to process the claim in progress.

However, we will stop storing your personal information if we become aware that you no longer represent the organization to which the claim relates and the information is not necessary for the process.

When you use Egreement's services and/or get help from our customer service

To improve our services

Why do we process your personal data?

What personal data we process

Legal basis for the treatment

  • To analyse your use of the product in order to improve our services
  • Name
  • User ID
  • Your activity while using the product

Balancing of interests

We treat your data so we can develop our services and offer statistics as requested by our customers.

When we compile statistics to develop our services, we use pseudonymised personal data. This means that we give you a user ID that we use when we analyse the product.

However, your name is stored with us because our customer has registered you as a user, but is not actively used by us in connection with our analysis.

Length of storage

Personal data is stored in pseudonymous form for 3 months. The personal data is then stored at a completely anonymous aggregate level so that we can develop our services.

För att erbjuda kundservice och support och följa upp densamma

Why do we process your personal data?

What personal data we process

Legal basis for the treatment

  • To answer and handle customer service matters, e.g. handle complaints or bug reports
  • To follow up on customer service matters and send out questionnaires to evaluate how satisfied you are with the support
  • Customer number
  • Contact information such as email address and telephone number
  • Information you provide to us

Balancing of interests

We treat your data so we can maintain and improve our customer service.

Length of storage

The information that is linked to a specific case is stored for 12 months from the time the case is finally handled.

However, we will stop storing your personal information if we become aware that you no longer represent the organization who we have a relationship with.

Who has access to your personal information and why

Your personal data is mainly processed by Egreement personnel. To deliver service in the best way, we share your personal information with other parties that we hire to be able to conduct our business. We will share your personal information with:

  • our partners who provide services in IT, e.g. hosting which processes personal data on our behalf as a personal data assistant so that we can conduct our business on one way and continue to develop our services;
  • Authorities, agents and courts in cases where we have a legal obligation to do so or in those cases as we have a legal claim or in the event of a dispute.

We and those with whom we share your personal data only process your personal data within the EU/EES.

If you have any questions about how we share your personal information, e.g. on what legal basis we have for the sharing or who we share your personal information with, or if you want a copy of the appropriate protective measures we have taken, you can contact us using the contact details we have indicated above.

Balancing of interests

As we have indicated in the tables below, we process some of your personal data with the support of one balancing of interests as a legal basis for the treatment. The balance of interests means that we make one examination of the interests that exist for and against our treatment, through which we have judged that we may process your personal data in accordance with the GDPR. Our legitimate interest is shown in the tables above.

If you want to know more about how we have made this assessment or object to it, you can contact us using the contact details listed above.

Your rights

You have certain rights that you can use to have a say over how we process your personal data. Below you can read more about these rights. If you want to know more about your rights, or if you want to exercise any of your rights, you can contact us using the contact information provided at the beginning of this Privacy Policy.

The right to withdraw your consent and to object to treatment

You have the right to revoke all, or part of the consent given to processing your personal data. Revoking your consent takes effect after the revocation took place.

You always have the right to object to your personal data being processed for marketing purposes, such as sending out newsletters.

You may also object at any time to your personal data being processed on a balance of interests. You can read more about what a balance of interests means above.

In some cases, however, we have the right, despite your objection, to continue to process your personal data to support a balance of interests (e.g. in cases where we have to save your personal data). That is the case if we present compelling legitimate reasons for the treatment that outweigh your interests, rights and freedoms or whether it is for the determination, exercise or defense of legal claims.

Right of access

You have the right to receive a confirmation of whether we process your personal data or not. When we do treat your personal data, you also have the right to receive a copy of the personal data that is processed and get information about how we treat it.

Right to rectification

You have the right to correct any incorrect personal information and the right to ask us to supplement incomplete personal data.

Right to erasure (right to be forgotten) and restriction of treatment

You have the right to request your personal data be deleted, and under certain conditions receive your deleted personal data. Such conditions exist e.g. if the personal data are no longer necessary for the purposes for which they were collected or processed or if you revoke your consent on which the treatment is based and there is no other legal basis. You also have the right to request that we limit processing your personal data under certain conditions. Such conditions exist if for example you dispute the accuracy of the data or whether the processing is legal, and you object to the personal data being deleted and instead request a restriction of use of the data.

The right to lodge a complaint with a supervisory authority

You always have the right to submit a complaint to the Swedish Authority for Privacy Protection (or another authorized person supervisory authority).

It is best to submit a complaint to the authority of the EU/EEA Member State where you live, where you work or where a violation of applicable laws and regulations for data protection is alleged to have occurred. The competent supervisory authority in Sweden is the Authority for Privacy Protection. This right does not affect any other administrative review procedure or remedy.

Right to data portability

You have the right to obtain your personal information from us in a structured, widely used and machine-readable format and when it is technically possible to have your personal data transferred to another company (referred to as "data portability"). This applies to personal data that you have provided to us in a structured, commonly used and machine-readable format, if processing your personal data takes place automatically and the legal basis for the treatment is your consent.